Clear routes to help

Tell us what
needs attention.

Include the page, game title and a short description of what happened. Never send your password.

Account and game help

For sign-in questions, missing Play Credits or a game that did not finish correctly.

For access, correction, objection or deletion questions concerning account information.

Why can I browse but not start a game?

Playing requires a player account so one balance and progress record can follow you between worlds.

Do Play Credits have cash value?

No. They cannot be purchased, transferred, withdrawn or exchanged for goods or prizes.

What information should I include in a report?

Send the game title, approximate time, page address and a short description. A screenshot can also help.

Will support ask for my password?

No. Do not share your password with anyone.